Job Summary:

The Integrated Dual Operational Process Trainer leads the design and delivery of non‑clinical, process‑based training to ensure consistent, compliant execution of LTSS managed care operations. Responsibilities include translating complex LTSS workflows, policies, and regulatory requirements into practical training and tools that drive operational readiness, standardization, and continuous improvement.

Essential Functions:

• Design and maintain end‑to‑end LTSS operational training curricula covering non‑clinical workflows such as intake, eligibility coordination, service authorization support, care coordination processes (non‑clinical), transitions, vendor management, and documentation standards.
• Translate LTSS policies, procedures, and regulatory requirements into clear, role‑based training materials, job aids, and process guides.
• Develop standardized onboarding and refresher training programs for LTSS operational staff and cross‑functional partners.
• Serve as a subject matter expert for LTSS business processes, ensuring training content aligns with approved operating models and enterprise standards.
• Partner with program and operations leaders to support process standardization and adoption across markets and products.
• Facilitate instructor‑led, virtual, and hybrid training sessions for LTSS operational teams and leadership audiences.
• Coordinate training rollout plans for new initiatives, system enhancements, policy changes, or regulatory updates impacting LTSS operations.
• Collaborate with Quality, Compliance, and Audit teams to incorporate audit findings, corrective actions, and best practices into training content.
• Work closely with LTSS Program Management, Operations, IT, Learning & Development, and Market teams to ensure training aligns with enterprise priorities.
• Maintain e-manuals and quick tools to be used as resources for Care Management/Care Coordinator.
• Support readiness for new market launches, expansions, or product changes related to LTSS and HCBS programs.
• Coordinate with the reporting team to collaborate on trends and reporting triggers within the electronic medical record system. Develop and deliver educational materials as necessary.
• Participate in the implementation of new business initiatives relevant to the role.
• Identify risk areas within operational processes and contribute to the development of process improvement initiatives.
• Perform any other job related duties as requested.

Education and Experience:

• Associates degree required
• Equivalent years of relevant work experience may be accepted in lieu of required education
• Two (2) years Experience in healthcare operations, managed care, Medicaid programs, or LTSS/HCBS environments in a non‑clinical capacity required
• Two (2) years Experience in training, development and adult learning environments required
• Experience translating policies, procedures, and regulatory requirements into operational workflows, training materials, or job aids preferred
• Experience in process improvement, operational excellence, or change management preferred

Competencies, Knowledge and Skills:

• Proficiency in Microsoft Office Suite (Word, Excel and PowerPoint) and clinical documentation systems
• Ability to translate staff needs into a diverse range of learning and performance improvement strategies
• Excellent written, verbal and public speaking skills
• Set, prioritize, and achieve clear, measurable goals while maintaining focus on priorities
• Ability to adapt to changing circumstances while driving progress toward established goals
• Ability to work independently and collaboratively in a team environment and lead initiatives from concept to implementation
• Strong time management, organizational and multitasking abilities
• Ability to develop, prioritize and accomplish goals
• Build and maintain positive relationships to promote teamwork and facilitate productive discussions
• Effective listening, critical thinking, problem-solving skills and attention to detail
• Professional interpersonal skills promoting a respectful, inclusive workplace culture
• Ability to interact effectively with all levels of management and adapt to multiple organizational layers
• Customer service oriented with change resiliency

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• May be required to work additional hours and/or outside normal business hours as needed to meet deadlines.
• Up to 15% (occasional) travel based on the needs of the department may be required

Compensation Range:

$62,700.00 - $100,400.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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