Job Summary:

The Team Lead, Operations Application Development is responsible for the day-to-day activities surrounding the knowledge and insight around development and support of the Operations Application Development team utilizing best practices and ensuring goals and standards align with Operations Technology goals.

Essential Functions:

• Guide and direct successful completion of daily tasks.
• Prioritize all work, requests and activities. Escalate any area of significant resource contention along with recommendation for resolution.
• Track issues and status to ensure proper follow-up, coordination with business area provide solutions.
• Update projects that application development is involved with and coordinate any needed changes with next level leader.
• Provide management with ticket dashboards. Identify root cause of staff issues and appropriate pro-active resolution to reduce tickets in the future.
• Support a professional relationship between key business stakeholders and Operations Technology teams.
• Work closely with customers, business partners, project managers, and team members to understand business requirements that drive the analysis and design of quality solutions that are aligned with business and Operations Technology strategies and comply with the organization’s architectural standards.
• Assist in the team’s execution of planned and carryover work.
• Develop efficient processes to enable teams to achieve quality/efficient delivery.
• Understand Operations Technology needs and evaluate delivery process to drive continuous improvement.
• Support business decisions required by technology, development status, problems and issues, project status and success.
• Participate in departmental meetings/activities and contribute to a collaborative team environment.
• Responsible for onboarding, training, and development of staff.
• Perform any other job related duties as requested.

Education and Experience:

• Bachelor's degree in Business, Computer Science or a related field required
• Equivalent years of relevant work experience may be accepted in lieu of required education
• Three (3) years of Application Development experience required
• Three (3) years of health plan business or systems solutions experience required
• Previous management experience preferred
• Three (3) years Facets Development Experience required

Competencies, Knowledge and Skills:

• Effective problem-solving capabilities with attention to detail
• Technical coaching and mentoring skills
• Project planning skills and abilities
• Knowledge of technology architecture design and implementation (infrastructure or application development)
• Effective technical programming, analysis, and specification skills
• Process and/or workflow planning and design skills
• Knowledge of Application Development tools and Enterprise Architecture (e.g. TOGAF)
• Advanced system configuration skills
• Proficient in Microsoft technologies (infrastructure or application development)
• Strong knowledge of best practices relative to application development or infrastructure standards
• Strong written and verbal communication skills
• Effective time management, organization, and prioritization skills
• Strong interpersonal skills and high level of professionalism
• Ability to prioritize and execute tasks in a fast-paced environment

Licensure and Certification:

• Certifications on Microsoft Technology, Certifications on HealthCare, Certifications on Facets preferred

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Travel is not typically required

Compensation Range:

$83,000.00 - $132,800.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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