Job Summary:

The Senior Manager, IT Performance leads a team dedicated to enhancing IT effectiveness and demonstrating business value across the organization. Key responsibilities include establishing IT performance goals and metrics, leading monthly leadership meetings, and developing a comprehensive strategy for tracking and analyzing IT performance. This role also involves driving automation, facilitating Gartner Maturity Assessments, and operationalizing the three-year IT Roadmap to ensure alignment with organizational objectives.

Essential Functions:

• Collaborate with IT leadership to establish clear performance goals and metrics that align with the organization’s strategic objectives.
• Engage with cross-functional departments to ensure alignment on performance objectives and facilitate communication regarding IT initiatives and their impact on the organization.
• Lead and facilitate executive-level meetings to discuss performance metrics, strategic initiatives, and progress toward departmental goals, fostering collaboration and accountability.
• Develop and implement a comprehensive strategy for tracking and analyzing IT performance metrics that aligns with organizational goals and drive business value.
• Establish a robust framework for monitoring IT performance, analyzing data to identify trends, and providing actionable insights to enhance departmental effectiveness.
• Prepare and present regular reports on IT performance metrics, progress toward goals, and strategic initiatives to senior management and stakeholders.
• Create ad hoc reporting to support leadership decision-making, providing timely and relevant data to inform strategic choices.
• Oversee the automation of the ServiceNow time tracking setup, driving efforts to identify efficiencies that enhance demand and capacity management reporting while streamlining the end-of-month financial cycle.
• Lead and facilitate Gartner Maturity Assessments to evaluate current IT capabilities and identify areas for maturity, ensuring alignment with industry standards.
• Spearhead the operationalization and communication of the three-year IT Roadmap, ensuring cross-functional initiatives align with organizational goals and incorporate input from senior leaders and finance to drive maturity improvements and investments.
• Drive initiatives to mature IT processes and practices, focusing on continuous improvement and the adoption of best practices to enhance operational efficiency.
• Provide strategic direction and leadership to the team, fostering a collaborative environment that encourages innovation, accountability, and professional growth while ensuring alignment with organizational objectives.
• Mentor and support the professional development of team members by providing training and resources that enhance their skills in performance management and strategic thinking.
• Perform any other job duties as requested

Education and Experience:

• Bachelor's Degree in Information Technology, Business Administration, or a related field is required. Equivalent years of relevant work experience may be considered.
• Minimum of ten (10) years of experience in IT and/or business analysis, demonstrating a strong understanding of IT operations and performance management
• Minimum of three (3) years of management experience is required
• Previous management experience with responsibility for delivering IT services in a large enterprise or consulting organization is preferred
• PowerBI experience is required

Competencies, Knowledge and Skills:

• Executive maturity and an ability to work effectively with senior executives
• Familiarity with IT implementation projects and IT strategy formulation is preferred
• Proficient in implementing and managing IT-wide reporting and analytics programs to support data-driven decision-making
• Ability to balance competing priorities and manage several time-sensitive projects at once in a fast-paced environment with minimal direction
• Collaborative managerial skills with exceptional analytical, presentation and interpersonal skills
• Results oriented with a strong track record of success and measurable impact
• Effective team player who can lead efforts across disciplines
• Exceptional verbal and written communication skills
• Attention to detail and project management skills
• Ability to oversee and deliver multiple deliverables across projects and deadlines
• Ability to work through ambiguous situations and to proactively take action without instruction

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.