Job Summary:

The Team Lead, Contract Administration directs day-to-day staff activities to ensure service and performance objectives are achieved.

Essential Functions:

• Manage and maintain workflow/assignments to ensure timely processing of new contracts and maintenance
• Document process changes and new procedures to promote consistency in contracts operations
• Monitor level of inventory; notify management of levels outside of established thresholds
• Create, review, revise and enforce company and department policies and procedures
• Responsible for direct supervision of staff including quality review, performance feedback, disciplinary issues and merit/bonus appraisal review
• Create and update ongoing staffing plan to address issues that may impact service or provider/internal customer satisfaction
• Oversee orientation and training of new Contract Analysts
• Analyze staff’s ability to utilize systems and reference materials and make recommendations for improving performance as appropriate
• Tracking and reporting of staff production and quality; review in monthly 1:1s
• Maintain time sheets for non-exempt employees
• Participate in managing external vendor relationships
• Perform any other job related instructions, as requested

Education and Experience:

• Associates Degree or equivalent years of relevant work experience is required
• A minimum of two (2) years of experience in an HMO or health care setting is required
• Previous supervisory/leadership experience or completion of the Caresource IC Leadership program is highly preferred

Competencies, Knowledge and Skills:

• Intermediate level skills in Microsoft Word, Excel and Outlook
• Facets system knowledge preferred
• Effective written and verbal communication skills
• Leadership experience and skills
• Ability to effectively support diverse personalities and work styles
• Critical listening and thinking skills
• Training/teaching skills
• Strategic management skills
• Proper grammar usage
• Time management skills
• Customer service orientation
• Decision making/problem solving skills
• Knowledge of contracts related applications and software
• Ability to identify and recommend process improvements

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.