Job Summary:

The Operations Software Quality Analyst II works with team members, developers and department managers to develop, maintain, implement and execute a quality assurance process.

Essential Functions:

• Responsible to develop routine tests and coordinate the testing efforts for all assigned applications and code base
• Complete business analysis
• Manage the requirements gathering process
• Obtain and document business and system requirements
• Document workflows
• Provide requirements to development teams and participate in collaborative design sessions
• Create and document test cases for all documented requirements
• Manage and execute testing for all test cases: types include integration, certification, user acceptance, system, regression, and load tests
• Monitor, measure, and report metrics based on the results of all tests
• Measure, evaluate and test new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines
• Write, revise, and verify quality standards and test procedures for program design and product evaluation in order to economically and efficiently attain a high quality of software
• Follow established quality assurance practices
• Follow defined quality methods
• Abide by quality controls and documentation procedures
• Develop and maintain test plans, manual and automated test scripts for user interface, functionality, system and "ad-hoc testing"
• Execute regression tests, functional tests and data tests
• Report, track and determine priority of reported bugs promoting quality achievement and performance improvement
• Maintain awareness of the business context of software
• Ensure compliance with local, state, national and international standards and legislation
• Define quality procedures in conjunction with operating staff
• Collate and analyze performance data and charts against defined parameters
• Ensure tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary
• Write technical and management systems reports
• Monitor performance by gathering relevant data and producing statistical reports
• Conduct tests on computer software programs to make sure the programs perform properly and are easy to use
• Complete tests to determine weaknesses in software code
• Review new or modified software, including documentation, diagram, and flow chart, to determine if a program will perform according to user requests and standards and conform to guidelines
• Recommend program improvements or corrections to programmers
• Identify program processing errors
• Implement automated test programs to ascertain the validity of results, accuracy, reliability, and conformance to established standards
• Identify differences between established standards and user applications and suggest modifications to conform to standards
• Conduct compatibility tests and performance load testing
• Write documentation to describe program evaluation, testing, and correction
• Evaluate proposed software or software enhancement for feasibility
• Perform any other job related instructions, as requested

Education and Experience:

• Bachelor’s Degree or equivalent years of relevant work experience is required
• Minimum of three (3) years of experience in application quality assurance required

Competencies, Knowledge and Skills:

• Experience with Test Complete or other automated testing toolset
• Scripting or programming experience
• SQL Server or Oracle experience
• Strong knowledge of structured query language
• Excellent customer service skills
• Strong communication skills both written and verbal
• Ability to work independently and within a team environment
• Critical listening and thinking
• Decision making and problem solving

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.