Job Summary:

The Quality Program Manager oversees organization of all quality activities for the assigned lines of business and assists with completing required plan documentation.

Essential Functions:

• Ensure program milestone deliverables are completed and approved at every stage of project lifecycle
• Assist with the continuous improvement of program / project management best practices, processes, and tools
• Responsible for ensuring program closure activities are completed
• Support stakeholders in the refinement of the program descriptions, program evaluations, and other program documentation appropriate governance documents
• Collaborate with business owners and sponsor on the identification and assignment of business resources
• Collaborate with IT point of contact on the identification and assignment of IT resources
• Assess, manage, and control program scope, schedule, and budget change impacts
• Work closely with business owners to ensure assigned programs aligns with business strategy and are properly funded, resourced, and managed
• Maintain program stakeholder matrix
• Drive cross-functional communication between impacted business and IT areas
• Facilitate and drive Program Stakeholder meetings
• Represent program in governance meetings
• Review and approve program meeting minutes
• Provide regular reporting and maintain ongoing communications to senior management, stakeholders and executive sponsors
• Track, compile and report program metrics
• Identify, log, and manage risk, implement mitigation strategies, contingency plans, and communicate/escalate to stakeholders
• Identify, log, assign and resolve or escalate program issues, hindrances, and blockers using company best practices
• Responsible for quality or program SharePoint site and program document repository
• Produce detailed reports, business decision documents, meeting minutes, and notification on assigned program
• Perform any other job duties as requested

Education and Experience:

• Bachelor’s Degree in Project Management, Business, Clinical, Public Health or related field or equivalent years of relevant work experience is required
• Minimum of three (3) years of relevant work experience in project or program management required
• Experience using the model for improvement (PDSA-Plan, Do, Study, Act) is preferred
• Previous healthcare, managed care or quality improvement experience is preferred

Competencies, Knowledge and Skills:

• Excellent proficiency with Microsoft Office tools, including Project, Word, PowerPoint, Excel, Visio, Teams, Outlook, etc.
• Experience working in project management software is required
• Demonstrates excellent analysis and reporting skills
• Excellent decision making/problem solving skills
• Exceptional interpersonal and relationship building skills
• Excellent critical listening and thinking skills
• Proven ability to effectively interact with all levels of the organization of management within and externally to the organization
• Excellent written and verbal communication skills
• Customer service oriented
• Ability to shape the approach to needed results and gain consensus of the approach
• General knowledge of a variety of quality improvement methodologies – Model for Improvement, Lean, Six Sigma
• Knowledge of establishing and documenting PDSA cycles and key driver diagrams

Licensure and Certification:

• Six Sigma or project management certifications are preferred

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.