At Miller Industries, we design, engineer, and manufacture custom products right here in the USA, at our locations in Fenton and Burton, Michigan, and with additional engineering support in El Paso, Texas. The divisions of our business include Miller Fabricated Systems, Flex Air, Miller Industries Representatives, and our MI Service Group. Together, we have the capabilities to provide our customers with custom steel fabrication, custom commercial and industrial HVAC systems, and various modular mechanical and electrical systems. Over the years, we have been a primary supplier to automotive, healthcare, institutional, and semiconductor manufacturers worldwide.

We take great pride in our family-operated business built on hard work and a passion for making quality products. We are committed to ensuring the needs of our employees are met and even exceeded, and that they can grow and develop throughout their careers. As we continue to grow at a rapid pace, we are looking for skilled talent to join our team. If you believe this opportunity is right for you, we welcome you to apply today!

This is an on-site position in Fenton and paid on an hourly basis. All applicants must be within 30 miles of our office.

What You Will Be Doing

• Ticket documentation, categorization, prioritization, status management, and time tracking (SLA-driven)
• Clear escalation handoffs: complete summary, troubleshooting history, time logged, current status, and next action needed
• Customer communication: courteous updates, expectation-setting, follow-up, resolution confirmation
• Tier 1 troubleshooting: account access/password resets, MFA support, VPN basics, printer support, software installs, basic application/access issues
• Onboarding execution: desk setup, peripherals, printer installs, day-one readiness validation, basic end-user training
• Offboarding execution: equipment retrieval, chain-of-custody handoff, access-transition coordination
• Hardware support & local asset handling: swaps/replacements, inventory checks, assignment tracking (within approval limits)
• Manufacturing/shop support: ERP user support (access/navigation/basic troubleshooting), shop computers on carts support (basic repairs, weekly inspections, escalation)
• Major incident participation: all-hands response support, real-time documentation, following incident leadership
• After-hours/on-call fundamentals: timely response expectations, escalation discipline, full documentation of actions/time
• Documentation experience: creating/maintaining how-to steps and checklists; improving documentation over time
• Coachability and learning mindset; positive, calm performance under pressure

What Requirements Are Needed

• Technical certifications, college or equivalent work experience in hardware, programming, application support and operations is desired.
• Experience: 1+ years of experience in related field. Help desk experience a plus. Hand-held bar code scanning and printing experience a plus.
• Familiar with Microsoft Office, Windows Server, MSSQL, Windows 10, Windows 11 Professional and Project.
• Basic networking literacy (DNS/DHCP/IP fundamentals; Wi‑Fi vs wired; basic connectivity triage)
• Strong written communication and documentation habits (tickets must be reproducible, chronological, and specific)
• Security: recognize and escalate suspected phishing/compromise indicators; follow confidentiality rules
• Interest in learning: seeks feedback, improves quickly, and contributes to documentation/checklists
• Positive mindset under pressure: calm, professional, solution-focused during high-impact events

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