Guest Services Associate
McLaren Health Care
Flint, MI, USA
Posted on May 14, 2025
Shift: Days/Weekend
Daily Work Times: 7:00 a.m. - 3:30 p.m.
Scheduled Bi-Weekly Hours: 32
Position Summary:
Resident Managers will be responsible for guest reservations, check-ins, and check-outs, responsible for housekeeping by cleaning guest rooms and public areas to ensure that guests have a pleasant and comfortable experience.
Essential Functions and Responsibilities:
- Assist in handling phone and online reservations, confirming guest bookings and ensuring accurate records.
- Assist in addressing guest inquiries and concerns, providing solutions and ensuring satisfaction throughout their stay.
- Assist with check-in and check-out processes, including verifying identification, processing payments, and issuing room keys.
- Allocate rooms based on guest preferences, availability, and special requests.
- Handle guest complaints and issues with professionalism and empathy, ensuring timely resolution.
- High School Diploma or GED
- Computer skills
Preferred:
- Education or training in hospitality or housekeeping
Additional Information