Insight Health System is a physician-led organization focused on advancing excellence in healthcare and community well-being. Our expertise is in transforming distressed hospitals into stable, patient-centric care that is second to none. With a track record for innovation in healthcare, research and development, Insight Health System provides the communities we serve with world-class healthcare services at the forefront of medical technology. Our network currently includes a portfolio of entities encompassing six acute care hospitals (three of which are nonprofit), six surgery centers, 28 clinics, 580 physicians, 10 unions, and 4,200 employees. Collectively, Insight Health System hospitals provide nearly 100,000 patient days annually. Position Title:
Receptionist / Clinical Support Liaison – IM2 Program
Position Summary:
The Receptionist / Clinical Support Liaison serves as the first point of contact for patients, providers, and visitors while also supporting the Insight IM2 Program. This hybrid role combines front-desk administrative functions with program outreach and clinical support duties under the supervision of a licensed pharmacist. This position ensures smooth day-to-day operations by managing patient-facing communications, scheduling, and reception duties, while also assisting with the growth and delivery of the IM2 Program. Candidates are expected to obtain a Pharmacy Technician license within one month of hire. Benefits for our Full Time Team Members: - Comprehensive health, dental, and vision insurance coverage
- Paid time off, including vacation, holidays, and sick leave
- 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
- Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
- Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.
Primary Responsibilities - Reception & Administrative Support
- Greet and assist patients, visitors, and providers in a professional, welcoming manner.
- Answer and direct incoming calls, emails, and inquiries to appropriate departments.
- Manage scheduling, including patient appointments, provider meetings, and program-related events.
- Maintain front desk operations, including mail distribution, visitor logs, and office supplies.
- Provide excellent customer service, ensuring patients and providers have a positive experience.
- Assist with administrative projects, document preparation, and filing.
Clinical Support Liaison – IM2 Program - Support program marketing by visiting provider offices to increase awareness of the IM2 Program.
- Present program benefits to providers and clinic staff, including CDTM agreements and collaborative practice models.
- Share patient testimonials and program success stories to encourage enrollment.
- Collaborate with the Marketing Team to develop brochures, flyers, posters, and other outreach materials.
- Assist with patient calls for IM2 telehealth enrollment and logistics.
- Update pharmacy performance trackers and maintain program-related records.
- Support pharmacists by preparing patient education materials, retrieving drug information, and assisting in clinical documentation.
- Participate in department projects and initiatives as the program expands.
Education / Experience Requirements - High school diploma or GED required; post-secondary coursework preferred.
- Pharmacy Technician license required within 1 month of hire.
- Certification as a Pharmacy Technician (per state requirements) must be obtained within mandated timelines.
- Prior experience in reception, medical office administration, or healthcare customer service preferred.
- Strong oral and written communication skills.
- Comfort with technology, scheduling systems, and Microsoft Office Suite.
- Ability to multitask, stay organized, and work professionally with providers, pharmacists, and patients.
Contacts - Frequent contact with providers, nurses, pharmacists, staff, patients, and visitors.
- Serves as both a public-facing representative and a program liaison.
Physical Demands - Prolonged periods of stationary desk work and computer use.
- Ability to move throughout the facility and lift up to 25 lbs occasionally.
- Requires attentiveness, strong organizational skills, and attention to accuracy.
Working Conditions - May encounter exposure to very sick patients, sensitive medical situations, or occasional high-stress environments.
- Subject to occasional irregular hours, multitasking, and urgent requests.
- May participate in on-site visits to provider offices and clinics.
Insight is an equal opportunity employer that values workplace diversity. We are committed to creating an inclusive environment for all employees and patients!
|
