Performs more complex clerical functions in Laboratory setting involving filing, posting, report preparation, and similar clerical tasks requiring a moderate degree of decision-making. Answers telephones, collects fees, explains procedures, resolves routine problems/complaints, and may in other ways assist as necessary. Participates in quality assessment and continuous quality improvement activities. Performs all job duties and responsibilities in a courteous and customer-focused manner according to the Hurley Family Standards of Behavior. Works under the supervision of the Administrator Director of Laboratory or designee who assigns and checks work for completeness and accuracy.

1. Obtains, receives, retrieves sorts, delivers, files, and routes materials/data such as letters, files, records, documents, charts, etc.


2. Receives fees. Reconciles, posts, and balances more complex records which may require some knowledge of bookkeeping.


3. Courteously answers telephones and receives callers. Takes, records, and conveys messages. Explains procedures and activities. Resolves routine problems/complaints. Assists in preparation of forms and statements.


4. Verifies accuracy and completeness of records, charts, forms, and other documents according to detailed procedures or by comparison with original sources including patient information from patients, physicians, and/or other ancillary units affiliated with Medical Center. Contacts physician offices to ascertain patient information in courteous and customer-focused manner.


5. Identifies insurance coverage and primary care physician for outreach patients. Selects basic ICD-9 and CPT-4 codes for patients. Enters codes into appropriate computer systems or paperwork. Checks entries for accuracy as required and makes corrections.


6. Compiles statistics and periodic reports of standardized nature. Analyzes data in reports and charts to determine need for action or referral.


7. Performs difficult arithmetical computations and checks computations made by others. Assists in preparation of payroll as assigned.


8. Processes and prepares specimens for individual laboratory sections and/or referral laboratories per established procedures detailed in reference manuals. Performs matching of specimens including blood, urine, and other bodily fluids per established procedures. Distributes specimens to appropriate laboratory section and/or referral laboratory in timely manner.


9. Operates standard office equipment such as calculators, photocopiers, and peripheral devices while performing duties. May perform incidental typing as necessary. Documents, copies, and or scans confirming documentation such as insurance cards, identification cards, referrals, or authorization information presented.


10. Accesses computer/information systems for retrieval or input of information.


11. Assigns, schedules, and reviews work of other clerical employees as necessary.


12. Demonstrates effective judgment and ability to understand, react competently to, and treat (if appropriate) unique needs of patient age groups served.