Performs more difficult and complex clerical functions in ambulatory clinics, which involve decisions of moderate degree and require considerable typing, customer service, and time management skills. Complies with all appropriate safety and infection control standards. Participates in quality assessment and continuous quality improvement activities. Performs all job duties and responsibilities in a courteous and customer-focused manner according to the Hurley Family Standards of Behavior. Works under the direct supervision of a Manager or designee who assigns and checks work for completeness and accuracy. May exercise working supervision over a few employees engaged in record keeping and/or routine office work.

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High School Diploma and/or GED equivalent, supplemented by business courses.

One (1) year of experience in responsible office work setting preferred.

Working knowledge of office practices and procedures, business English, spelling and arithmetic, and medical terminology.

Aptitude for computerized information processing.

Ability to make accurate and rapid arithmetic calculations and tabulations.

Ability to write legibly and to read and interpret charts and other data.

Ability to maintain, keep, and to prepare medical records.

Ability to understand and follow oral and written instructions.

Ability to tactfully and courteously communicate with patients, physicians, Medical Center staff, and the general public.

NOTE: Employees who pass the performance test of accurately keying 110 strokes per minute may be automatically allocated to a level 114.

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1. Registers and interviews patients. Keys into computer terminal pertinent patient information including patient demographics, insurance information, and medical history. Verifies patient insurance and identifies proper billing procedures.


2. Verifies and enters charges and patient information revisions into computerized information system.


3. Types forms, letters, appointment cards, receipts, histories, records, vouchers, charts, or other materials from rough draft or other sources utilizing typewriter, word processor, or microcomputer. Composes routine letters, rough draft report narratives, and other correspondence. Activities may involve use of technical and/or medical terminology and independent action and discretion.


4. Receives fees from patients and other sources. Reconciles, posts, and balances more complex records which may require some knowledge of bookkeeping. Accurately maintains records, files, charts, and other information. Pulls charts for patient care providers in timely manner.


5. Courteously greets patients, physicians, visitors, and other customers. Answers telephone and receives callers. Refers individuals to appropriate personnel. Explains moderately complex procedures and activities.


6. Interacts with physicians, staff, and patients to relay information. Ensures appropriate follow-up.


7. Gathers and compiles statistical data and prepares standardized reports; e.g., patient demographics, patient visits, and physician utilization. Assists with patient follow-up and customer service evaluations.


8. Assists in manual and computerized payroll preparation by assembling and computing data from available records. Makes difficult arithmetical computations. Checks computations made by others.


9. Verifies accuracy of information and completeness of records, forms, and other documents according to detailed procedures or by comparison with original sources.


10. Assists in orientation of personnel newly assigned to clinic.


11. Requisitions supplies/equipment. Receives and distributes mail.


12. Performs other related duties as required. Utilizes new improvements and/or technology that relate to job assignment.