Description

Summary:

The Operations Customer Service Specialist Sr - OPS supports internal colleagues and external Huntington customers by processing escalated and highly complex inquiries and/or requests related to Huntington products and services.

Duties & Responsibilities:

• Provides in depth support and guidance to customers and colleagues, leveraging detailed knowledge of procedures.

• Organizes work flow for designated work group.

• Reviews the work of others and provides necessary feedback and guidance on problem resolution.

• Contributes to the setting of team goals in collaboration with group management.

• Communicates with internal colleagues and external customers via phone, email, and written correspondence; exchanges information and resolves complex issues by researching solutions and identifying the best solution, where multiple non-standard solutions are available.

• Fully cross trained on all departmental activities and functions; coordinates and provides training of other Operations Customer Service Specialists, as needed.

• Leads special projects, as assigned; implements new policies and procedures to increase workflow efficiency.

• Draws complex data from a number of sources and compiles periodic reporting and root cause analysis, as required.

• Coordinates and reviews overall departmental participation in system upgrades and testing; provides input on the implementation of new technology, and/or enhancements to current technology.

• Encourages teamwork and collaboration through the use of continuous improvement tools and practices.

• Other duties as assigned.

Basic Qualifications:

• 5 or more years of Settlement and MasterCard experience

• Bachelor's Degree

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.