GENERAL SUMMARY

A member of a financial services team and/or a patient care delivery team.Performs a variety of functions with an emphasis on clerical duties.

Responsibilities:

• Demonstrates an understanding and commitment to the philosophy and objectives of Patient-Focused Care, continuous quality improvement, team interaction, and the mission and values of Henry Ford Health Genesys Hospital.

• Maintains confidentiality of hospital matters regarding patients, physicians, visitors, co-workers, and other center members.|

• Maintains patient confidentiality by continuously adhering to Federal and State laws regarding the dissemination of patient medical and billing information to outside sources.

• Maintains an effective and quality interpersonal relationships with patients, family members, physicians, visitors, co-workers, and other center members.

• Coordinates communications for the entire unit; answers telephone, handles mail, fax, pager communications to--from unit in a friendly, courteous, accurate manner.

• Acts as a unit receptionist, information agent for patients, nursing staff, physicians, allied services, and visitors; ensures that information sharing of unit operations is maintained; communicates concerns to the management team for problem solving.

• Performs other duties as assigned.

• Registers, admits patients to the unit; accurately enters, maintains patient information into hospital computer systems including demographic, financial information; assigns, verifies patient medical record numbers.

• Types and prepares various forms such as pre-admission and consent forms.

• Verifies, assesses coverage on all types of encounters working with third party payers included but not limited to: Blue Cross, HMOs, PPOs, private insurance companies, Medicare, Medicaid, private pay patients.

• Receives, records payments for hospital, medical services rendered; maintains petty cash fund; balance cash drawer, prepares cash reports, bank deposits daily.

• Performs basic registration and admits patients to the unit.

• Transcribes physician orders and enters necessary information on orders, charges, and credits into hospital information systems to ensure that they are carried out in the most efficient manner.

• Interviews and acts as a resource to patients and families to complete accurate birth certificates and related documents according to regulatory time frames including maintaining and downloading data to MDPH. (FBC).

• Files complete and accurate registers with the County Clerk’s Office. (FBC).

• Prepares chart for discharge.

• Processes death records, assists with funeral home notification, and body release as indicated.

• May assist the patient care team in non-clinical activities of daily living, as directed.

• Final assembly, completion of medical records, keeping in consistent order, current, divided as needed.

• Demonstrates proper creation of patient’s medical records.

• Assembles charts according to hospital standards.

• Analyzes charts according to hospital standards, and to achieve The Joint Commission/HFAP standards.

• Performs actions on Chartfact locator system.

ESSENTIAL FUNCTIONS:

1. Proficient in medical terminology, hospital computer systems, and general office equipment.

2. Must possess excellent interpersonal skills necessary to effectively communicate with patients, medical staff, employees, third party payers;

3. Must possess good analytical and math skills;

4. Must have mobility skills to move room-to-room, between floors, including ability to assist in lifting, moving, evacuation of patients.

WORKING CONDITIONS:

• Work setting is a patient care unit or office; may be exposed to patient illness, communicable diseases, blood and body fluid hazards, and hazardous chemicals.

ORIENTATION REQUIREMENTS:

• Must attend Medical Center New Hire and department orientations.| The above is intended to describe the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive statement of duties, responsibilities, or qualifications for the people so classified, nor is it intended to limit or modify in any way, the right of any supervisor to assign, direct, and control the work of the employees under their supervision.

• The most recently dated job description on file in the Human Resources Department will be considered the official job description.