Switchboard Operator - Part Time 20 hrs./week - Rotating Shift - Grand Blanc
Henry Ford Health
Schedule: Part Time 20 hrs./week. Rotating Shift- This position will be rotating between day shifts and evening shifts, along with weekend and holiday rotations.
GENERAL SUMMARY:
Operates the organization's telecommunication system to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.
Responsibilities:
- Receives and relays internal and external calls and provides general information according to protocol.
- Maintains desk directories, on-call list, reference guides and other associated reference materials.
- Operates beeper and paging system to contact personnel and code team.
- Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
EDUCATION/EXPERIENCE:
Education: Minimum of High School diploma.
Additional Preferences:
Must have customer service experience and call center experience. Ability to work independently and in high stress situations. Call center experience is a plus. Must be able to multitask and work in a very fast-paced environment. Critical thinking skills and the ability to work independently is needed.