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Launch Technical Support Engineering Lead

General Motors

General Motors

IT, Customer Service
Flint, MI, USA
Posted on Mar 6, 2025

Job Description

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

This job may be eligible for relocation benefits.

Onsite: This role is categorized as onsite. This means the successful candidate is expected to report to Flint Assembly on a full-time basis.

The Role:

The Launch Technical Support Engineering Lead will be responsible for overseeing and coordinating all torque-related activities during the launch phase using the Torque Master Dot. This role involves ensuring compliance with torque requirements, managing tooling and equipment, and collaborating with various teams to achieve successful project outcomes. This position requires the use substantial independent judgment in complex or unusual situations. This position may also involve training others and assigning work to a small group of employees.

What You'll Do (Responsibilities):

  • Participate in new model launches at other facilities and attend torque confirmation reviews.

  • Work with seasoned Torque Coordinators and attend training sessions to understand all torque requirements and standards.

  • Review and understand all PCP, BoO, TEB, and fastening requirements, including KCDS codes and SAT/UAT completion.

  • Schedule torque process and new technology training for Launch and Plant personnel as required.

  • Identify roles and responsibilities and lead completion of all aspects of the Torque Launch Master Dot.

  • Track KCDS code changes and maintain a tracking list for new/relocated tools.

  • Schedule and conduct weekly status meetings with relevant stakeholders.

  • Create and maintain a Launch Torque Process Strategy list.

  • Attend Tech 8 Meeting.

  • PFCM/Change Managements.

  • Represent Maintenance/Torque/Process in MQRR/PQRR events.

  • Manage spare parts and tracking POU.

  • Identify and order required tools and equipment, ensuring proper power requirements and planning for long lead items.

  • Develop timing plans for SSE requirements and create plans for TCR elements to be completed by start of regular production.

  • Coordinate with ME and strategic suppliers for tooling, programming, and error proofing.

  • Review critical/important quality/throughput issues related to launch.

  • Support/Troubleshoot launch error proofing issues with Controls.

  • Support Quality Tech Support in development of static torque routes.

  • Ensure programming in torque controllers matches APM and PCP requirements.

  • Validate and confirm torque controllers, review ToolsNet results, and initiate Launch TFTQ Metrics.

  • PM&C System (bank counts & systems analysis).

  • Manage Atlas Support and Processes.

  • Complete PFMEA activities.

  • Verify controllers are reporting to ToolsNet and create static torque routes based on standardized work.

  • Perform static checks as required by Global Quality Requirements and track launch fastening problems.

  • Lead UAT process and review angle monitoring data.

  • Review TCR results with relevant stakeholders and ensure any discrepancies have owners.

  • Ensure effective angle monitoring.

  • Summarize static correlation studies and hand off completed Launch Fastening checklists to the plant.

  • Ensure completion of 100% SAT and UATs with support from the execution team.

Additional Job Description

Your Skills and Abilities (Required Qualifications):

  • 5 years of manufacturing experience.

  • Technical/Engineering experience.

  • Bachelor's degree or equivalent experience.

  • Ability to work over-time/off-shift as needed.

  • Ability to travel as needed.

  • Experience working in a manufacturing environment.

  • Excellent organizational and communication skills.

  • Ability to work collaboratively with cross-functional teams.

What Can Give You a Competitive Edge (Preferred Qualifications):

  • 5+ years of manufacturing experience.

  • Launch experience.

  • Bachelor's degree in manufacturing engineering.

  • Proven experience in torque coordination and management within a manufacturing environment.

  • Strong understanding of torque requirements, standards, and validation processes.

  • Experience with KCDS codes, ToolsNet, and torque controllers.

  • Familiarity with Global Quality Requirements and error proofing systems.

  • Proficiency in using torque-related software and tools.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.


We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​