ELGA Credit Union
Commercial Loan Servicer

Department: Commercial
Reports To: Commercial Portfolio Manager
Classification: Non-Exempt

Role:

Responsible for assisting members with their commercial loan applications, processing and making loan disbursements.

Essential Functions & Responsibilities:

30% - Sets up new loan files and organizes existing loan files within the department.

15% - Post loan review on new and existing loan files for completeness, accuracy, and exceptions; including updating data on the Core to reflect changes in file attributes and other file maintenance issues that arise.

15% - Files and/or ensures loan documents are filed with the appropriate agencies, including but not limited to lien placements, Insurance/CPI, final title policies, mortgage recordings, and UCC's.

10% - Works with the Commercial Credit Analyst to update and maintain the Tickler and Monitoring spreadsheets related to continued servicing of loan files (including financials, covenants, etc.)

10% - Assists Commercial Loan Processors with the monitoring and ongoing disbursement of existing loans, ie: construction loan monitoring and line of credit advances.

10% - Prepares/Monitors loan notices, reports, and documents as required.

5% - Answers member phone calls

5% - Performs other job related duties as assigned.

Performance Measurements:
1. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building.
2. To take full responsibility for your own success with no excuses and to add comments to performance management system on your accomplishments.

Knowledge and Skills:
Experience: Three years to five years of similar or related experience.

Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Work Environment: Work is primarily conducted in the office with flexibility for occasional remote work.