ELGA Credit Union
Fraud/BSA Manager

Department: Administration
Reports To: CRO
Classification: Exempt
Supervises Direct: 5
Supervises Indirect:

Role:
The Fraud & BSA/AML Manager is responsible for managing the Credit Union's Fraud Prevention and Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance programs. This role oversees fraud monitoring and investigations, BSA/AML compliance activities, regulatory reporting, and team leadership to ensure compliance with regulatory expectations and protection of the Credit Union and its members.

Essential Functions & Responsibilities:
25% - Lead and maintain the Fraud and BSA/AML compliance programs in accordance with regulatory requirements. Oversee ongoing BSA/AML monitoring, fraud surveillance, and investigative workflows. Manage the timely filing of Suspicious Activity Reports (SARs), Currency Transaction Reports (CTRs), and required recordkeeping. Maintain and update relevant policies, procedures, and internal controls.

25% - Direct fraud investigations and BSA/AML case reviews, ensuring thorough documentation and resolution. Coordinate with law enforcement and external agencies as necessary.
Support loss mitigation efforts and recovery strategies.

15% - Oversee fraud and AML systems, alerts, and tuning efforts to optimize detection and efficiency.
Develop and maintain dashboards, reports, and metrics to support executive decision-making.
Conduct periodic program risk assessments and ensure corrective action plans are implemented when needed.

10% - Supervise and develop BSA Analysts, Fraud Analysts, and Investigators. Deliver ongoing employee training related to fraud and BSA/AML obligations. Promote a culture of compliance and risk awareness across the organization.

10% - Maintains the Department policies and procedures; may perform special investigations as requested by senior management or the Audit Committee.

5% - Serve as a key point of contact for internal and external auditors and regulatory agencies.
Support exam preparation, response management, and follow-up actions.

5% - Support development of applicable training materials for Associates, Management and Board of Directors.

5% - Performs other duties as assigned.

Performance Measurements:
1. Ensure timely and accurate filings of SARs and CTRs.
2. Develops and implements fraud loss mitigation strategies and recovery effectiveness.
3. Keeps executive management informed regarding fraud issues affecting the credit union.
4. Personnel are effectively supervised, trained, & motivated. Efficiently maintains schedules, assigns tasks, and manages human resources.
5. Develops and maintains the credit union’s Fraud Program documentation and risk assessment quality.
6. Maintain accurate files and supporting documentation for audits and exams. Ensures timely remediation of audit/exam findings.
7. Provide informed, professional, accurate service and support to all members and associates.
8. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building.

Knowledge and Skills:
Experience: Five years to eight years of similar or related experience.

Education: (1) A bachelor's degree in Business, Finance, Criminal Justice, or related field preferred. (2) a professional certification preferred (e.g., CAMS, CFE).

Interpersonal Skills:
Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills:
' Strong knowledge of BSA/AML regulations, OFAC, FFIEC guidance, USA PATRIOT Act, and fraud regulatory standards.
' Strong analytical and investigative capabilities.
' Excellent communication and documentation skills.
' Ability to manage multiple priorities and sensitive information.
' Proficiency with fraud/AML monitoring platforms and case-management tools.

Work Environment:
Standard office environment with hybrid options based on policy. Occasional travel for training or professional development may be required.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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